Hiring a quality virtual assistant (VA) will give your business incredible leverage. We all know the benefits of creating a reliable team who consistently meets business objectives.
In this 3-part series about virtual assistants, we’ll divide the process into distinct steps.
Usually investors focus only on part 1, which is hiring. They often forget the 30-90 day onboarding process and ongoing management of the VA. It's in the latter 2 parts where the investor feels lost and frustrated when business goes awry.
In this blog post, we’ll start with Part 1: How to Hire a Virtual Assistant.
What makes this recruitment methodology different is that in this system, unqualified candidates will disqualify themselves. That leaves you only the candidates with strong work ethic to interview. This system can also be used to screen candidates from Fivrr, referrals, agencies, and other sources.
Tools you’ll need:
What you’re looking for are dependable candidates who are effective in lead generation and cost $4-$7 per hour. You're also looking for someone to work for 10-20 hours per week. Candidates ought to be trainable, have reliable Internet, and can regularly self report.
They should know how to cold call and send follow ups through various CRMs. They should understand and are willing to improve their screening of leads based on the 4 pillars (motivation, timeframe, price, and condition of the house).
Here's a step-by-step guide for a recruitment system. This systems has 4 elements: application, initial screening, tests, and cold calling screening.
Every candidate who wants to be considered for the role must complete the following 3 steps. Application will be disqualified if any step is missed.
Satisfactory submissions alludes to the candidate’s ability to follow directions. It also shows diligence and professionalism.
If you like their initial screening, then explain that you will be emailing them a Word Doc or Google Doc. That document will have several tests. These tests are 5-8 different scenarios you wrote. In the space provided, you'll ask them to write an appropriate email or SMS follow up for that scenario. That document should be completed within 24 hours and turned in to you. (Failure to do so disqualifies them.) Meanwhile, they can go back to your Calendly, and schedule a second interview for their cold calling screening.
In 5 steps, you have gathered tangible information on professionalism, reliability, and follow through. You also know their skill levels with communications and gaps in their learning. You can also see their personalities and commitment to your company.
Sending 30 email templates a day on Onlinejobs.ph will yield about 2-3 candidates for the first screening per week. Be ready for cancellations and no shows.
After all 5 steps, you’d probably locate 1 quality candidate every 2-3 weeks. Hiring that 1 high-quality, professional VA will take much weight off your shoulders. This methodology also leads to a low turn over rate, and is easy scalable as your business grows.
Going forward, the responsibility of onboarding, training, and management still relies on you. This too can be cumbersome and time consuming - and much harder than the above application process.
The VA will reach out to homeowners for you. However, the contact information of the homeowner needs to be accurate. Moreover, you need standard operating procedures in place to ensure your business functions correctly.
A high quality list will give you high quality leads so long as you know what you’re doing with your VA.
That’s why Perfect Skip offers free resources - We know how paralyzing overwhelm can be. You’ll need an expert who’s fluent in team management and marketing data to guide your business.
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